Forum - Why my pending payment was canceled ?

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greatcat 13 posts Standard member Joined 2011-10-27	Why my pending payment was canceled and return to my Earnings Balance? I have waited for about 20 days for this cashout of £6.00. I joined form last year and clicked many cash cubes myself these months. 2012-03-12 at 11:21:04
greatcat 13 posts Standard member Joined 2011-10-27	Must I upgrade to cashout? I don't find the answer. If so, I can't upgrade right away, because my money is in NEOBUX now. 2012-03-13 at 05:47:29
admin 564 posts	greatcat wrote: Must I upgrade to cashout? I don't find the answer. If so, I can't upgrade right away, because my money is in NEOBUX now. No - you do not need to upgrade to cashout. You will have been sent an e-mail with the reason why your payment was declined. 2012-03-13 at 10:42:08
greatcat 13 posts Standard member Joined 2011-10-27	I had read the email of the reason. I had contact you via the "contact" link on the right page to Solve this problem. 2012-03-13 at 12:38:21
greatcat 13 posts Standard member Joined 2011-10-27	Maybe the contact form failed to submit yesterday, I submit it again today. 2012-03-14 at 07:09:47
admin 564 posts	The contact form should be working fine. Just contact us to resolve the issue. Most of the time it will be something as simple as updating your account details to ensure the names on your accounts match. 2012-03-15 at 11:29:00
greatcat 13 posts Standard member Joined 2011-10-27	Yes, I send contact form to explain my name and the reason yesterday, but when I see My Account-Profile today, I found the full name hasn't been changed yet. 2012-03-15 at 14:45:45
admin 564 posts	greatcat wrote: Yes, I send contact form to explain my name and the reason yesterday, but when I see My Account-Profile today, I found the full name hasn't been changed yet. If you have contacted support using the contact form, then someone will be in touch. 2012-03-18 at 20:19:33
greatcat 13 posts Standard member Joined 2011-10-27	But nothing happened till now. When I see the profile, my full name is still the old one, and nobody contact me with email these days. I will try live support later today. 2012-03-19 at 05:40:59
admin 564 posts	I think that this has been resolved now. 2012-03-19 at 11:42:05
greatcat 13 posts Standard member Joined 2011-10-27	I had use live support just now, and updated my full name, but it shows not correct in the site. I will try another payment require today to see if it works right. 2012-03-19 at 12:03:07
greatcat 13 posts Standard member Joined 2011-10-27	Payout Request DECLINED again yesterday. I had made another contact form. 2012-04-05 at 07:52:47
admin 564 posts	Hi - you need to address the reason for which it is being declined so that we can resolve the issue. 2012-04-11 at 11:45:15
greatcat 13 posts Standard member Joined 2011-10-27	I had changed my you-cubez full name again to match my paypal name. I am waiting for a new payout to see if it works right. 2012-04-14 at 07:57:16
admin 564 posts	As long as the names match, it'll be fine. 2012-04-17 at 13:43:56
greatcat 13 posts Standard member Joined 2011-10-27	Well, I had received the money today! BTW, must I post the screenshot somewhere? 2012-05-03 at 05:01:24
admin 564 posts	greatcat wrote: Well, I had received the money today! BTW, must I post the screenshot somewhere? No - you don't have to. There is a section in the forum if you wish to. 2012-05-08 at 13:06:01
greatcat 13 posts Standard member Joined 2011-10-27	I had posted it on the forum today. Thanks for help. 2012-05-08 at 14:42:54
admin 564 posts	Great! 2012-05-16 at 11:28:16

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