Forum - Cash Cubes Bug #2

Forum  |  Latest News  |  Cash Cubes Bug #2

admin
564 posts



 We are pleased to announce that we have resolved account issues for most members now.

If you are still experiencing a problem, please contact support.

POSTING HERE WILL NOT RESOLVE YOUR ISSUE. You must contact support - Contact support

If you requested a payment on 31st March or 1st April, this was CANCELLED and you must contact support to re-arrange.

To clarify, members are NOT being punished. We realise that some members may have had their earnings amended by a little too much which is what we've been addressing today. We are not a scam, as some may think, nor do we feel we have to prove this. It was just one of those things!

Please bare in mind, that some members purchased cubes and member's cubes with these earnings and we have tried to honour as many cube sales for members as possible. I believe we only cancelled 1 or 2 cube sales.

We will also be adding a FREE cube token to all members that had their accounts amended in the coming days and will do our best to add some additional cash cubes throughout the month.

Some members have argued it wasn't their fault and we totally agree. However, we still have to deduct the earnings as some cash cubes were clicked 100's of times.

Thanks again.

PS. Please do reply to this post requesting your account to be checked. You must contact support for this. All other comments are welcome.

2013-04-02 at 15:52:59
chunka
42 posts

Standard member
Joined 2009-01-25
Thanks admin. You have handled this well and extremely fast so I support you and hope people will learn in future to alert you as soon as they see a problem instead of taking advantage.

Well done, really impressed with the time taken to resolve this situation :)

2013-04-02 at 16:08:46
ivo1709
22 posts

Standard member
Joined 2010-02-24

 Many many thanks admin! Earnings Balance OK!

2013-04-02 at 16:11:10
rickaragao
8 posts

Standard member
Joined 2009-10-29

 Hi.

I usually don't come to the forum but I think this time is fair to come here and give credit to the You-Cubez Admin.

Today after reading the first post about the cash cubes bug, I did what was told. Contact Admin on the Contact suport.
I am very pleased to announce that I got an awnser within 2 or 3 hours, and my problem was solved.
I had requested a withdrawll on the 31th of March (with founds I had earned prior to the bug), I requested admin to check if there was any earnings due to the bug either from me or my referrals, and asked to credit back to my earnings account (it had a negative balance today on my first login). I have my earnings account allready right, the admin has credited the amout I requested to cash out, and all is rigth.

The site had a problem, and we need to understand that these things can happen to everyone. No one should profit from a bug and no one should be penalized from that either.

I am using this site since 2009 and also others, and this is by far one of the best.

I recomend all members to contact admin on the support page, and you will see your problem will be solved.

Regards to everyone.

2013-04-02 at 16:17:00
201csutka
14 posts

Standard member
Joined 2012-12-06

 Thanks admin. My earnings balance is ok.

2013-04-02 at 16:43:58
youzo
19 posts

Standard member
Joined 2012-02-29

 Thanks adm. You have quickly resolved the probleme.

2013-04-02 at 18:14:54
feelings222
16 posts

Standard member
Joined 2013-02-28

 Many thanks admin! Earnings Balance OK!


2013-04-03 at 01:15:16
BabyCheetah
2 posts

Standard member
Joined 2012-09-29

 Good job. Sorry again for the trouble, honestly thought you were playing an April Fools joke. It sucks it actually had to happen right on that day for you :(

2013-04-03 at 01:28:24
veenabhattbl
96 posts

Standard member
Joined 2011-06-11

 thanks for information

2013-04-03 at 03:19:24
nguendatako
8 posts

Standard member
Joined 2013-02-12

 thank you very much.....for information...

2013-04-03 at 05:11:51
dagger93
1 posts

Standard member
Joined 2013-04-03

 thanks for the german supply

2013-04-03 at 13:15:24
nezir1959
66 posts

Standard member
Joined 2009-12-02

 thanks for information Admin my balanse ok

2013-04-03 at 19:22:20
falconghia
1 posts

Standard member
Joined 2013-02-10

 Thank you for your e-mail Admin, my earnings balance is OK now!!

Regards.

2013-04-04 at 14:42:05
admin
564 posts



 Great - it seems that the majority of accounts have all been resolved. Any member that was affected by the bug, will be receiving a free cube token shortly. You will receive an e-mail as confirmation.

2013-04-04 at 15:06:00
llsilva74
1 posts

Standard member
Joined 2009-11-04

 Thanks

2013-04-06 at 18:40:02
sj1981regi
1 posts

Standard member
Joined 2012-09-17

 Thank you!

2013-04-06 at 20:16:10
nerckos
1 posts

Standard member
Joined 2009-08-03

 Thanks alot

2013-04-07 at 16:26:55
mentor1509
6 posts

Premium member
Joined 2013-04-07

 Hi, I'm new, can someone please explain what's going on here, Thanks

2013-04-07 at 22:47:19
cuberzitor
58 posts

Standard member
Joined 2010-10-08

 Thanks.

2013-04-08 at 02:22:24
admin
564 posts



 mentor1509 wrote: Hi, I'm new, can someone please explain what's going on here, Thanks
Hi, if you're new it won't affect you :)

2013-04-08 at 12:02:35
darksnake
3 posts

Standard member
Joined 2010-09-24

 That's happen again right now and I'm go out. I'm not click any cash cube. Last days site loading too slow for me. Check this out, please.

2013-04-08 at 12:03:11
feelings222
16 posts

Standard member
Joined 2013-02-28

 Is it Cash Cubes Bug? now

2013-04-08 at 12:11:29
feelings222
16 posts

Standard member
Joined 2013-02-28

 I'm not click any cash cube.

2013-04-08 at 12:12:49
koldKat
12 posts

Standard member
Joined 2012-09-16

 Bugged again.
And I agree with previous post that site is way too slow - to the point of being unusable.
I wanted to invest again but at this rate that won't happen.
Disappointed.

2013-04-08 at 12:19:45
mo19678
23 posts

Premium member
Joined 2008-10-15

 From YouCubez

Yep - we're on it.

We're currently upgrading the script so we're aware this may have been the
case for a couple of minutes. Thanks



2013-04-08 at 12:39:06
admin
564 posts



 koldKat wrote: Bugged again.
And I agree with previous post that site is way too slow - to the point of being unusable.
I wanted to invest again but at this rate that won't happen.
Disappointed.
We were well aware of the bug - we were updating the site.

The site speed is being investigated but looks like it was due to a member abusing his referral link.

2013-04-08 at 18:21:03
dracusor
75 posts

Premium+ member
Joined 2009-03-02

 Hi, we seem to be going from extreme to another. Unlimited cash cube clicks to not being credited for cash cubes. I am now getting a "We are unable to process your request please contact support" message after every cash cube i click now. Please sort this problem out once and for all.
Thank you

2013-04-12 at 15:35:49
admin
564 posts



 dracusor wrote: Hi, we seem to be going from extreme to another. Unlimited cash cube clicks to not being credited for cash cubes. I am now getting a "We are unable to process your request please contact support" message after every cash cube i click now. Please sort this problem out once and for all.
Thank you
We are looking into this at the moment.

2013-04-12 at 15:51:40
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